Job Description

Description:

Essential Job Functions:

Monitors competitor products, sales and marketing activities.

Directs sales forecasting activities and sets performance goals accordingly.

Directs staffing, training, and performance evaluations to develop and control sales programs.

Directs and coordinates sales distribution by establishing sales territories, quotas, and goals.

Requires travel time to attend trade association meetings and to meet with clients.

Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.

Coordinates liaison between sales department and other sales related units.

Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.

Reviews and analyzes sales performances against programs, quotes and plans to determine effectiveness.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.

Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Interview, hire, discipline, terminate, counsel, train and monitor employees and their performance to ensure company guidelines are followed.

Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service and to ensure the coordination of elements involved in banquet functions.

 

Periodic Job Functions:

In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel.

Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.

 

Basic Competencies and Abilities

Ability to act independently while drawing conclusions from written and computer generated materials.

Ability to operate personal computer (to access & input information using Microsoft Excel & Word, et. al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.

Demonstrated in-depth sales techniques and financial principles.

Ability to collect information and solve customer concerns promptly and efficiently.

Ability to provide clear direction, instruction and guidance to subordinates and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.

Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, subordinate and supervisors.

Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.

Must possess sufficient mathematical skills needed to complete schedules, understand forecasts, interpret quantitative data, etc.

Ability to organize and prioritize work and meet deadlines.

Ability to operate multi-line telephones to conduct Hotel business.

Ability to comprehend and follow supervisors instructions.

Ability to maintain attendance in conformance with Hotel standards.

Ability to maintain a neat, clean and well-groomed appearance.

Ability to work with interruptions.

 

Licenses / Certificates:

Ability to obtain/renew all government required licenses or certification (Alcohol Awareness).

 

Education:

Bachelors Degree in Sales, Marketing or Business preferred with a minimum of five years related experience with progressive managerial responsibilities.

 

Safety & Regulations:

Provide a safe environment for customers and employees. Report emergencies to proper authorities.

Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.

Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.

Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.

Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.

Other duties as assigned within the scope of this job description

 

Application Instructions

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